Boost sales with Video FAQ

Answer FAQs on video directly from your Shopify store. Give them the answers they need to buy with confidence. Boost sales up to 47%.

Empowering brands of all sizes, from solo shops to global names

Get started in 3 easy steps

Step 1

Add frequently asked questions

Add questions that customers commonly ask, or choose from our list of question ideas to get you started.

StoryTap employees looking at careers page on laptop
StoryTap employees looking at careers page on laptop

Step 2

Record a video or assign to others

Using our web-based recorder, just follow the prompts to answer the question - or even assign it to a team member or customer.

Step 3

Instantly add video to your site

Add customized web embeds to any page on your website to quickly answer customer questions and boost sales.

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See it in action

Key benefits

Give your customers answers immediately
Don’t make them wait for an email response, or search Google.
Influence shoppers to make purchases
Answer common questions on video, so shoppers feel confident.
Reduce time spent on customer support
Skip the back and forth on email by providing support with video.
Drive customers back to your store
With Video SEO every Answer you record becomes a link to your site.

Seamless, simple & user-friendly features

Brand your video experience

Customize the look of your Video FAQ with your brand colours, fonts and logos.

StoryTap employees looking at careers page on laptop
StoryTap employees looking at careers page on laptop

Learn from real-time reports and analytics

See which video answers are most popular and where your videos are being watched.

Get more eyes on your videos

Amplify the impact of your Video FAQ with automatic video SEO so customers who search with Google will find your videos.

StoryTap employees looking at careers page on laptop

Pricing

Free

$0/month

Get started with Video FAQ, no strings attached.

• 500 views/month
• 1 unique web embed
• 50 video answer limit
Growth

$9/month

For growing shops with more Video FAQ needs.

• 3,000 views/month
• 2 unique web embeds
• 200 video answer limit
• No Video FAQ logo
Pro

$49/month

Elevate your Video FAQ game with more views and custom branding.

• 9,000 views/month
• 5 unique web embeds
• Custom branding
• No Video FAQ logo
• YouTube integration
Plus

$99/month

Take Video FAQ to the next level! Best for high volume businesses.

• 30,000 views/month
• 10 unique web embeds
• No Video FAQ logo
• YouTube integration
• TikTok integration
• Intelligent search report

All plans include

• Assign questions to your team or customers
• Patented video recorder
• Editable captions for Accessibility
• Chat support

• Branded web embed
• Video landing page for each Answer
• Video SEO for each Answer
• Reports with key insights

Try it Free

Add Video FAQ to your Shopify store and see the difference video makes.